The Home Builders Association of Greater Cincinnati provides a mediation process for complaints filed by a homeowner, when that complaint is regarding an alleged industry standard violation, providing the home builder is a member of the Association.

Homeowners are advised that the Association will not become involved in contractual disputes or where there is pending litigation between the homeowner and the builder. The position of the Association in all complaints is to act solely as a mediator between the builder and the homeowner in an effort to resolve any problems. The HBA does not take a position for or against either party.

All complaints must be submitted in writing on an Official Complaint Form. Once a complaint is received, a copy is sent to the builder with a request that he contact the homeowner and attempt to get the matter resolved within 30 days. If the builder is not in agreement with the homeowner's complaint or should fail to respond to either the homeowner or the Association, a subcommittee will then investigate the complaint, which usually includes an inspection of the residence in question.
The builder and homeowner are both notified in writing of the committee's finding. If the finding is that the builder has violated industry standards and the problem can be rectified, the committee will specify the time period it feels would be adequate to rectify the problem. However, if the finding is in the builder's favor, the homeowner has no further recourse with the builder except through the courts.